Problem
Jobs are completed but customers hear nothing after. No follow-up, no review request, no maintenance upsell. Revenue and reputation are left on the table because the team is too busy to follow up consistently.
automate HVAC customer follow-up
Customer Follow-Up & Review Collection
Keep completed jobs from going cold by triggering follow-up messages and Google review requests automatically the moment work is finished.
Solution
We connect job completion status in your field service platform to an automated follow-up sequence: thank-you message, review request link, and an escalation path if negative feedback is detected.
Expected outcomes
- More Google reviews collected with zero manual effort
- Higher customer retention from consistent post-job contact
- Negative feedback routed internally before it hits public platforms
Typical platforms
- ServiceTitan
- Housecall Pro
- Jobber
- Google Business
Need this workflow mapped to your stack?
Review the core service page or read a related insight before moving into implementation.