Tulsa Residential HVAC Business
Tulsa HVAC Company: Doubled Call Volume and Captured $47K in 90 Days
A 3-truck HVAC operation in Tulsa stopped leaving money on the table by implementing an AI call agent that handles intake and bookings 24/7.
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Monthly Call Volume
Increased by 104%
Additional Revenue
+$47K inside first 90 days
Unanswered Calls
Reduced to 0 since go-live
What was breaking
The owner was turning away jobs daily because his phone would ring up to 17 times while his technicians were on service calls. With 62% of calls in home services going unanswered, his peak booking window (8 AM to 10 AM) was also his most vulnerable window for missing leads, losing an estimated $175,000 annually.
What changed
They implemented a custom AI customer call agent that answers every incoming call in under 3 seconds, qualifies leads (identifying emergencies vs. routine services), books appointments directly into their dispatcher calendar, and routes high-value emergencies instantly.
How the workflow works now
The custom voice interface handles natural conversations, collects customer contact details and equipment specs, and updates the booking calendar in real-time.
Emergency calls are parsed dynamically and routed to the technician on-call immediately, capturing high-margin midnight emergencies on autopilot.
Integrated with direct SMS notifications and calendar confirmation flows to secure qualified appointments and prevent customer drop-off.
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