Residential HVAC Service Company
Florida HVAC Service Company: 3x More Reviews in 60 Days
A Tampa-area HVAC service company fixed inconsistent post-job follow-up and turned satisfied customers into reviews without depending on technician memory.
Monthly Google reviews
Increased from 2 to 20+
Review request effort
Zero manual work required
Negative feedback caught before Google
3 cases in first 60 days
What was breaking
The company had strong customer satisfaction scores but almost no Google reviews. They knew they should be asking after every job, but there was no consistent process and it depended on whether the technician remembered in the moment.
What changed
Moonwalk Projects built a review collection workflow triggered when a job was marked complete. Two hours after job close, the customer received a short SMS with a direct Google review link, while negative sentiment responses were routed to the office manager instead.
How the workflow works now
The trigger used a Housecall Pro webhook connected to an n8n workflow that handled timing, message delivery, and routing.
The message was simple: two sentences, a first name, and a direct link. No marketing language.
The negative feedback escalation path alerted the owner before the customer could post a review, allowing the team to resolve issues before they became public friction.
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